Frequently Asked Questions

1. What does it costs to host a website?

The costs will vary based on what you desire to achieve. Basic hosting cost is $350.00 per year which includes domain name registration and 1-hour per month incidential support. This support includes things like: modifying web pages, replacing graphics/images, updating links, etc. It will not include redesign, new pages, database modifications, or graphics design. As always contact us for a quote to get your exact costs. 

2. Do you provide technical support for personal computers, servers, routers, etc.?

Yes we do. We are Microsoft Certified and can provide most desktop support for Windows-based PCs. We provide monthly contracts for support services and are extremely competitive in our pricing. Call us today for a quote.

3.    I know Social Media like Facebook and Twitter are important, but I don't have a clue how to get started.
       Can Webteknologie help me?

We are more than willing to help explain the what’s and why’s of Social Media to you until you understand. We love technology and we have the hearts of teachers. We love to share our knowledge! We can help you set up your accounts and answer any questions you may have. We can do this as part of your overall Web marketing strategy or as an add-on to your existing Web presence. Call us today for a quote.

4.    I 'd like to start a e-commerce shopping cart site for my business.  What features do you support?  
       How much does it cost?  

Our shopping cart has tons of features.  Not only does it capture sales adn process payments, it can manage inventory and calculate real-time shipping costs.   You can add in coupon-codes, wish lists, email blasts and more!  Take a look at our e-commerce feature guide for complete details.

5.    I 'm just getting started and I don't have a lot of cash, do you accept payments?  

Our payment policy is 50% on inception and 50% on completion.  However, we understand small business cash flow management, so we can work with you to design a monthly payment plan. 

6.    What payment methods do you accept.  

We accept checks, money orders, and credit cards.   We offer easy recurring billing for your web hosting and web support contracts.

7.    What types of hosting do you offer?  Do you have your own servers? 

We lease server space from Rackspace .   We have two different types of packages including Dedicated Server Hosting and Shared Server Hosting services.    <Learn More>

8.    Do you backup my website and data?  

Yes, we all of our hosted sites and databases are backed up regularly for your peace of mind.

9.    How do I contact you for support?

Create a support ticket by entering you information into our support form (look up and right for a bright orange tab).  This helps us track  your request and assign it to the appropriate technician.  We'll update you on the progress via the website and you'll receive email notifications until the issue is resolved.   Also, feel free to call us and let us know about any problems your having before entering a ticket.